The price given is a true estimate of what we expect to charge you. If there are circumstances that we could not have been aware of, that will affect the price, we will provide you with an updated estimate. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.
We will try to complete the work within the agreed time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time.
Full payment is required on satisfactory completion or via finance options. In the unlikely event you are dissatisfied you are entitled to withhold an amount to cover any corrective work that may be required. We should be given the opportunity to complete any corrective work.
If we require payment to be made in stages which will be detailed on your estimate. The payments will reflect work/goods supplied to date.
We work in line with the Consumer Rights Act 2015, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand). Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If a problem arises, we aim to resolve the issue within a reasonable time.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 0208 331 1711, or write to us at
Boilers South London,
15 Durham Rise, London SE15 7TD
or email us at firstname.lastname@example.org
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.
If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure both parties have records and can refer back to what was agreed.
If this contract is agreed in your home, you will be given information of your right to cancel within 14 days. This is in line with the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013.
If you cancel this contract outside the fourteen days, we reserve the right to deduct/claim the direct costs we have incurred.
We will not be liable for any damage unless caused by our negligence.